Frequently asked questions

A health care center you trust to care for those you love
What are your regular office hours?
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What is your appointment policy?
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Do I need to bring anything special to my first visit?
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What can I expect at the first appointment?
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How do I choose a Continuity of Care Provider?
As a Primary Care Medical Home, we ask you to work with our clinical staff to select a Continuity of Care Provider. At your first visit you will have input into your Continuity of Care Provider, and will be able to choose a team of clinicians that will establish a health care relationship with you to provide the best preventative health care possible. As part of the Patient Centered Medical Home initiative, all patients are assigned to a Continuity of Care Provider who functions as part of a team of physicians to allow for patient centered, continuous care for you as the patient.
How do I get a refill on my prescription?
As a Primary Care Medical Home, we ask you to work with our clinical staff to select a Continuity of Care Provider. At your first visit you will have input into your Continuity of Care Provider, and will be able to choose a team of clinicians that will establish a health care relationship with you to provide the best preventative health care possible. As part of the Patient Centered Medical Home initiative, all patients are assigned to a Continuity of Care Provider who functions as part of a team of physicians to allow for patient centered, continuous care for you as the patient.
What should I do if I can't bring my minor child to his or her appointment?
We ask that you send a detailed note with the individual bringing the child to the appointment giving permission for medical care, including immunizations giving permission to treat your child. A form can also be found under the 'patient forms' section in the patient care section called 'Permission to Treat Minor child Form'.
What should I do if I miss my appointment?
We ask that you call our office during regular office hours (8 AM - 5 PM Monday through Friday, except on Wednesday, 9AM - 5 PM) and explain that you have missed your appointment and discuss rescheduling the appointment. Please keep in mind that this will appear as a No Show appointment unless notification occurs within 2 hours prior to your appointment.
I received a bill and have questions about it. Who can I call for assistance?
Our billing department is ready to help you. For your convenience, please contact our billing department by telephone at 269.337.4460.

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ALERTA SANITARIA COVID

 

Siguiendo las directrices de las autoridades sanitarias por la emergencia sanitaria en la fase que nos encontramos, atenderemos las urgencias y realizaremos tratamientos que ya consideramos inaplazables en el tiempo.

Nos estamos poniendo en contacto con los pacientes para que acudan a la clínica con cita previa, pero hasta que no pasemos a una nueva fase no podemos reanudar la actividad asistencial normal.

Para atender urgencias (dolor, flemón y traumatismo) seguimoe con las dos vías de contacto:

 Teléfono: 973 212 120 - 973 247 528

Whatsapp: 692 217 831 o haciendo click en el icono de la esquina inferior derecha de la web.

La atención a las urgencias por parte de los doctores será en un primer momento por vía telemática siguiendo en medida de lo posible las directrices de Decreto-Ley decretada por el Gobierno.

LA DIRECCIÓN